Terms & Conditions

Note: Payments Validates Order.
1. Our Products

1.1 Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value, quality and colour.

1.2 We may deliver some flowers in bud to increase vase life.

2. Prices
2.1 Prices listed are valid for a maximum of 10 days after placing your order.

2.2 Wedding flower package prices not available during Bank Holiday periods

3. Orders / Payment
3.1 In order to fulfil your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site

3.2 We cannot accept orders from customers who are less than sixteen (16) years of age.

3.3. Payment Security we recommend you order online using our secure order form or by phone. If using a credit card from outside the Eurozone the currency conversion will be done by the credit card company.

4. Delivery
4.1 Delivery charges will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered you will be advised of any additional charges as soon as possible upon receipt of your Order Form.

4.2 Should a timed delivery be requested we will Endeavour to comply with the request but cannot be bound in any way to honour such a request.

4.3 For same-day delivery we must receive your Order Form by 10:00. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays except ones agreed upon.

4.4 Where incorrect personal and delivery details have been supplied problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.

4.5 Whilst we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event, you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full (as per 1.2).

4.6 Where a third party is involved during delivery, such as hospitals, schools, or Offices, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.7 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form. Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted.

4.8 In the instance of us not being able to execute delivery due to missing information, incomplete address, the order being refused by the recipient, nobody available at the address, not being able to find neighbours to accept delivery, we may resend new order minus redelivery costs when delivery becomes possible.

4.9 If redelivery is not requested we may at our discretion refund order value minus delivery costs if original delivery has been attempted

5. Cancellation
5.1 Orders may be amended or cancelled up to 48 hours before the intended delivery date.